WHO IS SHE | Frequently Asked Questions
Everything you need to know about your shopping experience, from shipping to our latest collections.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale.
How do I find my correct size?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
Are your materials sustainably sourced?
At WHO IS SHE, we are committed to ethical fashion. We work closely with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure high-quality, conscious apparel.